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FAQ’s
What is The H Market 3
  • What is The H Market?

    Created out of the need for quality, healthy, affordable and home grown products, The H Market is synonym with local and international, healthy produce, best ingredients and true and honest prices. We represent a single stop shop for superstar brands in their categories, that have a unique and different value proposition than their competitors.We focus on the conscious consumer - an individual that is looking for clean, healthy alternatives to every day snacks and ingredients. He wants to identify with a brand’s story and mission, and what it stands for.Ultimately, The H Market has been created with the community in mind - and its aim is to transform the way we eat, snack and live, as well as educate the wider audience on making sustainable choices.

  • Do you change products on your list?

    We don’t want to change products, but something they can be out of stock. Not to worry, you can create an alert and you’ll be notified once they’re back.

  • Can I order The H Market as a gift for someone?

    Yes, you can order a gift box for your loved ones. You will need to provide us with their details and address, any special occasion or text to make it extra special! You cannot order gift cards, but gifts boxes are always possible.

Membership + Account 3
  • I can’t login

    If your password isn’t working, select “Forgot password,” and we’ll send you an email to reset it. If you’ve forgotten the email address you used for your profile, please get in touch with our The H Market representative to help you out. You can edit your log-in info at any time under your Account Details.

  • I didn't receive my forgot password email. What do I do?

    If you’re not receiving your forgot password email, we suggest double checking your Spam and Junk folders in your inbox. You can also search “The H Market” in your email. If you still can’t locate the email, please reach out to our representatives at hello@thehmarket.com or chat with us.

  • I'm not receiving your emails. What do I do?

    Double check your spam and junk folder in your inbox and try to search for “The H Market”. If you still can’t locate the email, please contact The H Market representatives via the website chat or phone number. If you are still facing issues, please reach out to us at hello@thehmarket.com to sort it out for you.

Payments & promotions 3
  • What forms of payment do you accept?

    We accept all major credit cards online, as well as cash on delivery (COD).

  • How do I get a receipt for my orders?

    After being charged, we will e-mail you the receipt, along with your order so you can keep track of what’s being spent.

  • I've asked for a refund, but I don't see it

    Once a refund is processed, you’ll receive a confirmation email. Depending on your bank this may take up to 10 business days to process. If you haven’t seen the funds returned to your card, we suggest reaching out to your bank to find out the status of your refund.

Orders 10
  • Where do I find tracking information?

    Upon order confirmation, we will be sending you the tracking number for your delivery. You can then follow the progress via our delivery partners. You can always find info on your order when logging on to your H Market profile.

  • Can I postpone my delivery?

    Yes, you can! If you decided to postpone your order, you can send us an email or call us at least 3 hours in advance. We will be able to postpone the delivery and make the necessary arrangement to our delivery partners.

  • Can I change my order after placing the order?

    Yes, you can, provided you do it at least 2 hours before the agreed delivery time so we can make it right for you. The H Market representatives are always available so reach out to us for any assistance.

  • Can I cancel an order after it’s been charged?

    If you want to cancel your order, please reach out to us as soon as you can to see what we can do. The refund for each product is processed by the bank and it can take up to 10 working days to be in your account. We can't promise we are able to refund your order, especially on short notice, but we will do our best.

  • Where’s my H Market box?

    The H Market team work hard to make sure all of our customers receive their orders on time. That’s why our representatives double check your order details and address to be 100% sure that your delivery will be on time. You can always check with our delivery partner for updates by using the tracking number.

  • I didn’t receive the correct products. What do I do?

    If you didn’t receive the correct product, please inform our team. We’re available Sunday-Thursday, 8.00AM - 5.00 Pm, through various channels and we will do our best to correct our mistake or replace your product in a timely manner.

  • What if I’m not happy with my order?

    We’re sorry to hear that, but we want to know more and do better. Please reach out to our customer care team and tell us about your experience. We will do our best to correct our mistake and improve our services for the future.

  • My product arrived damaged in the box. What can I do?

    If your products are damaged, please reach out to us and we will investigate this, then send some goodies your way!

  • What happens if I can’t be charged for an order?

    If you can’t be charged for an order, you’ll receive an email from us to let you know the charge was unsuccessful, along with a deadline by which you’ll need to update your payment information. If you know what’s throwing an error (i.e., the card expired etc.) you can select to add a new card. If you don’t know of an issue with your card, we suggest reaching out to your bank to see if the billing information on file with the bank may be different from what is listed in your payment info.

  • Why is my favorite product unavailable?

    We do our best to have everything in stock, but unfortunately sometimes things become unavailable. Not to worry, you can set up an alert to be notified once your favourites are back, it will never take more than a few days.

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